Abuse Policy

1. Prohibited uses

• Illegal activity — using the Service to break any applicable law, including tax evasion (e.g. deleting sales records), consumer fraud, or selling prohibited goods.
• Fraud and deception — fake orders, fake reviews, chargeback fraud, misrepresenting your business, or impersonating another restaurant or Onyx.
• Spam — sending messages in breach of the Anti-spam Policy.
• Harmful content — hateful, harassing, sexually explicit, or violent material in menus, websites, images or messages; anything targeting children.
• Security abuse — probing, scanning or attacking the platform or other accounts; circumventing role limits; sharing logins; automated scraping beyond documented API use.
• IP infringement — content that violates others' copyright or trademarks (see IPR Complaints).
• Resale and misuse — reselling, white-labelling or sub-licensing the Service without a written agreement; using it for a business other than the one on the account.
• Abuse of people — threatening, harassing or abusive conduct toward Onyx staff or other customers.

2. How we respond

Depending on severity and history, we may: warn you and ask for correction within a set time; remove or disable specific content; suspend messaging, a feature, or the whole account; or terminate the account. Where possible we tell you what happened and why, and give you a chance to respond, except where doing so would cause harm or is prohibited by law. Serious criminal activity is reported to authorities. Fees for a period in which the account was terminated for abuse are not refunded.

3. Appeals

If you believe we acted in error, reply to the notice or email hello@onyxdine.com, subject "Abuse appeal", within 14 days. A different person from the one who made the decision reviews it and answers within 5 business days.

4. Reporting abuse

To report a restaurant, message, website or other content on the platform: hello@onyxdine.com, subject "Abuse report", with the restaurant name or URL and a description. Security vulnerabilities go to subject "Security" (see Security). We acknowledge within 2 business days and act on valid reports within 5. Reports can be anonymous; we don't share reporter details with the reported party.

5. Law enforcement requests

We disclose account data to authorities only under a valid Canadian legal process, or where required to prevent imminent harm. Where the law allows, we notify the affected customer.