IPR Complaints

1. What this covers

Restaurants using OnyxDine upload their own menus, photos, logos and website content. Onyx Enterprises hosts that content but doesn't create it. If you believe something hosted on the platform infringes rights you hold, this is how to tell us and what we'll do.

2. How to file a complaint

Email hello@onyxdine.com with the subject "IPR complaint" and include:

1. Your name, organisation and contact details, and whether you are the rights holder or acting for them.
2. The work or mark you say is infringed (a registration number, link or copy).
3. Where the infringing content is — the restaurant name and the exact page or QR menu URL.
4. Why you believe it infringes.
5. A statement that you believe in good faith the use isn't authorised, that the information is accurate, and that you're entitled to act.
6. Your signature (typed is fine).

3. What we do

• Acknowledge within 2 business days.
• Forward the complaint to the restaurant and ask them to remove the content or explain why it's authorised, within 5 business days.
• If they don't respond or the complaint is clearly valid, we disable the content. If they dispute it with a reasonable basis, we tell you and leave the parties to resolve it directly or through the courts; we may keep the content up or down in the meantime depending on the apparent strength of each side's position.
• Repeat infringers lose access to the platform.

4. Counter-notices

A restaurant whose content is disabled may send a counter-notice to the same address explaining why the content is authorised or not infringing, with contact details and consent to jurisdiction of the courts of Montréal. We forward it to the complainant; unless they tell us within 10 business days that they've started legal proceedings, we may restore the content.

5. Misuse

Knowingly false complaints or counter-notices may make you liable for costs and damages. We may ignore complaints that are incomplete, abusive or repeated without new information.

6. Onyx's own trademarks

For use of the OnyxDine and Onyx Enterprises names and logos, see the Trademark Policy.